CANADA SCHOOL OF PUBLIC SERVICE
⢠Leading a comprehensive client engagement program with the Schoolâs Client Service team toward the development of a new, multi-year Service Management Strategy, including helping identify key stakeholder groups, developing questions and analyzing results, and planning and delivering the in-person engagement sessions.
⢠Designing and launching a new, online forum for organizational clients of the School (known as VOILĂ), which also served as the principal platform for the online engagement phase of the program.
⢠Providing communications advice and products related to client service, including re-branding and writing the âDirectorâs Newsletter,â now known as âAt Your Service.â
⢠Developing an all-inclusive strategy and plan to improve employee engagement within the Learning Programs Branch, which accounted for some 90% of the Schoolâs employees and its programming.