Clients and Client Comments

  • “Gary brought his enthusiasm, creativity and solid writing and editing skills to refresh Spotlight on Governance, our monthly online newsletter. He created a product that successfully combines news and awareness of IOG and our products, programs and services, with high-calibre, timely and relevant think pieces that our readers have come to expect. In addition to his ability to get to the heart of a story and cover it in a professional way, Gary was also successful in rallying our leaders, analysts and researchers around contributing to a shared vision for the newsletter.”

    Toby Fyfe

    Institute on Governance
  • “With his creativity and extensive experience in conference design and management, Gary led our team of volunteer organizers in the development of a dynamic program for IPAC 2020. The 72nd annual IPAC National Conference was envisioned for 500+ delegates to explore the future of public administration in Canada and around the world. In addition to managing the Organizing Committee and ensuring the project stayed on track, he also supported communications and promotion activities, and liaised very effectively with our national office and our regional board. His dedication, passion and sense of pride in his work was evident from the very beginning.”

    Taran Wasson

    Institute of Public Administration of Canada (IPAC) – NCR Group
  • “We needed a comprehensive re-think of our client engagement, not just to build a future-ready service strategy, but to keep pace with clients’ growing expectation that they’ll have a voice in how they are served. Gary’s skills and expertise were the perfect fit for that dual challenge. He effectively mobilized our clients around clear, relevant questions, and then sustained their commitment by quickly translating their ideas into concrete actions, including the launch of an online collaborative platform, and a re-branding of our newsletter to put the focus back on the clients.”

    Linda MacMillan

    Pathfinder Projects (formerly Director, Client Service)
    Canada School of Public Service
  • “I have worked with many editors and copy editors over the years and I have come to the conclusion that Gary, a.k.a. ‘TheCommsGuy,’ is a great resource when it comes to the English language (my first language is French). He has the art of storytelling and has helped me improve my short stories considerably; every time he has sent me a revised version, he has added value and perspective to them. He is supportive, knowledgeable and professional, and when you give him a deadline, you know he’ll meet it. I highly recommend him.”

    Mathieu Gorman

    Writer / Author
  • “…an expert communicator…Gary understood quickly the context in which the Ombudsman delivers services and, as such, drafted products in a way that our audience would clearly understand the mandate. We are very pleased with the quality of the services and products he delivered.”

    Mario Baril

    Ombudsman for Mental Health and Employee Well-Being,
    Innovation, Science and Economic Development Canada
• Writing and producing the second (2019-2020) Annual Report for the Office of the Ombudsman for Mental Health and Employee Well-Being at ISED.
• Developing a Social Media and Internal Communications Plan to support the Office of the Ombudsman, as well as providing ongoing communications support, including writing speaking notes, blog posts, and internal communications articles for the Ombudsman and his staff, which includes the Conflict Prevention and Early Resolution team and the Canadian Innovation Centre for Mental Health in the Workplace.
• Writing and producing the first (2018-2019) Annual Report for the Office of the Ombudsman for Mental Health and Employee Well-Being at ISED.
• Writing, editing, coordinating and directing the production of a monthly online newsletter (distribution 12,500+) for the Ottawa-based Institute on Governance.
• Spotlight on Governance provides IOG clients with the findings of research conducted by its in-house experts, as well as by leading thinkers on governance; offers insight into key governance issues arising in Canada and abroad; highlights IOG’s wide range of advisory services which help organizations strengthen their governance practices; and showcases its learning and professional development programs and courses.
• As Chair of the Organizing Committee, leading the design and development of IPAC’s 72nd annual National Conference, scheduled to be held in Ottawa-Gatineau in August, 2020, for some 500+ delegates from Canada and around the world (since canceled due to the Coronavirus pandemic).
• Working closely with the IPAC-NCR Board of Directors and staff from the IPAC national head office, overseeing the work of volunteers in such key areas as Program Development; Communications and Marketing (including Social Media and Outreach); Partnerships and Sponsorships; Logistics; and Finance.
• Designing and leading the launch of IPAC 2020 during the 2019 annual National Conference in Winnipeg.
• Leading a comprehensive client engagement program with the School’s Client Service team toward the development of a new, multi-year Service Management Strategy, including helping identify key stakeholder groups, developing questions and analyzing results, and planning and delivering the in-person engagement sessions.
• Designing and launching a new, online forum for organizational clients of the School (known as VOILÀ), which also served as the principal platform for the online engagement phase of the program.
• Providing communications advice and products related to client service, including re-branding and writing the “Director’s Newsletter,” now known as “At Your Service.”
• Developing an all-inclusive strategy and plan to improve employee engagement within the Learning Programs Branch, which accounted for some 90% of the School’s employees and its programming.
• Working with this local writer, whose first language is French, to edit and proofread a number of short stories, including checking grammar and punctuation, providing stylistic suggestions, offering plot and character development ideas, and ways to improve his storytelling.

Gary Warnock - TheCommsGuy

Gary Warnock, a 30-year veteran communicator with the Government of Canada, is TheCommsGuy.
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