Clients and Client Comments

• Writing and producing the second (2019-2020) Annual Report for the Office of the Ombudsman for Mental Health and Employee Well-Being at ISED.
• Developing a Social Media and Internal Communications Plan to support the Office of the Ombudsman, as well as providing ongoing communications support, including writing speaking notes, blog posts, and internal communications articles for the Ombudsman and his staff, which includes the Conflict Prevention and Early Resolution team and the Canadian Innovation Centre for Mental Health in the Workplace.
• Writing and producing the first (2018-2019) Annual Report for the Office of the Ombudsman for Mental Health and Employee Well-Being at ISED.

• Writing, editing, coordinating and directing the production of a monthly online newsletter (distribution 12,500+) for the Ottawa-based Institute on Governance.
• Spotlight on Governance provides IOG clients with the findings of research conducted by its in-house experts, as well as by leading thinkers on governance; offers insight into key governance issues arising in Canada and abroad; highlights IOG’s wide range of advisory services which help organizations strengthen their governance practices; and showcases its learning and professional development programs and courses.

• As Chair of the Organizing Committee, leading the design and development of IPAC’s 72nd annual National Conference, scheduled to be held in Ottawa-Gatineau in August, 2020, for some 500+ delegates from Canada and around the world (since canceled due to the Coronavirus pandemic).
• Working closely with the IPAC-NCR Board of Directors and staff from the IPAC national head office, overseeing the work of volunteers in such key areas as Program Development; Communications and Marketing (including Social Media and Outreach); Partnerships and Sponsorships; Logistics; and Finance.
• Designing and leading the launch of IPAC 2020 during the 2019 annual National Conference in Winnipeg.

• Leading a comprehensive client engagement program with the School’s Client Service team toward the development of a new, multi-year Service Management Strategy, including helping identify key stakeholder groups, developing questions and analyzing results, and planning and delivering the in-person engagement sessions.
• Designing and launching a new, online forum for organizational clients of the School (known as VOILÀ), which also served as the principal platform for the online engagement phase of the program.
• Providing communications advice and products related to client service, including re-branding and writing the “Director’s Newsletter,” now known as “At Your Service.”
• Developing an all-inclusive strategy and plan to improve employee engagement within the Learning Programs Branch, which accounted for some 90% of the School’s employees and its programming.

• Working with this local writer, whose first language is French, to edit and proofread a number of short stories, including checking grammar and punctuation, providing stylistic suggestions, offering plot and character development ideas, and ways to improve his storytelling.